IMPORTANT INFORMATION, PLEASE READ BEFORE ORDERING

ANSWERS TO FAQ ARE ALL LISTED BELOW, THANK YOU.

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Due to the repercussions of Sally and Sarah’s accident and the changing landscapes, we have made the decision to evolve BLAG.

Please visit the NEWS page for information.

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FAQs

This website is owned and operated by BLAG. Throughout the site, the terms “we”, “us” and “our” refer to BLAG. BLAG offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated on our site(s). We have endeavoured to answer all frequently asked questions on this page. 

Updated January 2021.

Please note we aren’t currently shipping to EU countries, please do contact us if you have an order enquiry.

BLAG Account

We recommend prior to ordering, you set up a BLAG account on the site. Please use this to keep your contact and mailing information updated. Here you may opt-in to receive marketing emails from us, in line with our Privacy Policy. Please contact us immediately if you have made any mistakes with your shipping or contact information after making an order. 

Shipping Fees and Dates
Shipping fees are added at checkout.
Our team are able to track the status of your orders.

We are currently offering Royal Mail Services / Courier, please note shipping timeframes are aimed dates and are not necessarily achievable every time.

Standard Shipping – Untracked: UK: up to 14 days, Rest of the World: up to 42 days.
Courier – Tracked: UK up to 4 Days, International 7-10 Days
All timing listed is estimated: working days only.

Shipping Arrival:

Please allow a minimum of 15 working days from estimated time of arrival before contacting us regarding non receipt. We cannot address any missing parcels after 15 days of shipping. Thank you. 

Please note transit times are slowed due to the COVID-19 pandemic, aswell as during extreme weather conditions and busy holiday periods. 

When ordering with PayPal Express, you are first taken to the PayPal page. This is where PayPal input your credit card information. Once PayPal receives your billing address, they send that to Wix (our e-commerce provider) in order for them to calculate which rates are applicable.

Please strictly use your full name and full address in English and please make sure the contact information matches that on your debit/credit or PayPal account. Please make sure your email address is typed correctly so we are able to keep you up-to-date regarding your order. 

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Transit Timeframes
All transit time frames are issued by courier and shipping services as an aimed schedule of delivery and these may differ. Please note, transit times come into effect as soon as shipping has commenced and aren’t calculated from the date of purchase.

For print editions of BLAG magazine, we aim to ship fortnightly, however delays may occur due to the pandemic within the shipping services.

We cannot be held responsible for any delays due to shipping / courier strikes or third party delays.

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Customs & Import Charges
Any customs or import duties are charged once your parcel reaches its destination country. The recipient (you) are responsible for any of these charges. Unfortunately, we aren’t able to provide these charges, nor do we have any control over them, given that customs policies and import duties vary widely around the world. If you would like to find out ahead of making a purchase, please do contact your local customs office for any current rates to avoid any unexpected charges associated. Thank you.

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If you would like to purchase Fine Art Prints via invoice, we are able to quote to include duties and shipping.

VERY IMPORTANT: Your Shipping Address
Please make sure to include all address information in English and do not abbreviate any city, country names or zip/post codes and capiltalise country names etc. We need full addresses to ensure safe delivery including Full name, Building name / number, Street name, Town / City, County / State, Zip and Country.

Please do make sure all addresses are in the correct format for your local postal services – shipping / postal services are more often using machinery that reads postcodes/zip codes and addresses on our labels for sorting, any incorrect address information can cause parcels to be lost in transit.

Correct formatting can be found here: http://www.royalmail.com/business/help-and-support/how-to-address-your-mail-correctly this is essential as we cannot be held responsible for any missing / delayed items when information is incorrectly supplied to us.

If you feel your parcel should have arrived and it has been fulfilled, please do contact us and we will look into it for you.

Returns / Refunds
Please note we cannot accept returns on magazines or fine art prints. However, should you find your purchase faulty, please email photographic evidence, including packaging upon receipt of your items in the first instance and we will work out a solution with you. Please note we are unable to accommodate enquiries after 14 days of receipt. Should you need to make a return, please note you are responsible for shipping and insurance fees, please return items in original packaging. 

To ensure your communications are received, please contact us by replying to your receipt email only. Please allow us at least 14 working days for a reply and 14 working days to review any returns. Many thanks.

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Fine Art Prints are sent fully tracked and insured (at replacement cost, not retail price.)

Any parcels returned to us as a result of incorrect address information or uncollected will be subject to a further shipping fee payable to BLAG in order to be re-shipped. If parcels are not signed for or refused at customs and we are unable to reach the customer, we will refund your purchase excluding fees incurred including handling, time and materials.

Refund Policy

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Returns

Perishable goods such as magazines and / or books cannot be returned. Additional non-returnable items:

Made-To-Order items

Gift cards

Downloadable products

Shipping

To return your product, you should mail your product to:

BLAG UK Limited, Suite 827, 19-21 Crawford Street, London W1 1PJ

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping and expenses incurred will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are purchasing an item over £60/$75, you should consider using a trackable shipping service or purchasing shipping insurance. Unfortunately, we aren’t able to guarantee that we will receive your returned item.

Payment Security
If we are alerted to any possible fraudulent activity in relation to order payments, we will first try contacting you by phone and / or email. If we aren’t able to reach you, will fully refund the order. If you do receive a refund, please do place your order again using an alternative payment method. Many thanks.

Packaging
Our magazines are shipped in strong, biodegradable grey mailing bags.

Contact and Letters
Due to the very high volume of emails received, please thoroughly read this FAQ page before contacting us. All questions pertaining to label and magazine purchases are answered here. We hope you understand that we are unable to personally reply to all messages.

Artists, Artist Representatives and Retailers wishing to reach us for professional enquiries, please use the contact email on the website and clearly mark your enquiry in the subject line.

Please do not use Social Networks for customer communications or business enquires, we cannot guarantee a reply as we are unable to frequently monitor those inboxes / comment boxes.

Please note we are unable to respond to any emails of a personal nature and do not communicate via social networking. 

By placing an order with us, you acknowledge the above information.

Many thanks,

BLAG